Wedding Flower Terms & Conditions
These Terms & Conditions apply to wedding flowers supplied by Cicely Flowers. Please read them carefully before confirming your booking.
By paying the booking payment, you confirm that you have read and accepted these Terms & Conditions.
1. Your booking
Your wedding date is not secured until you have received your final proposal and estimate and the requested 50% booking payment has been received.
Until this payment has been received, your date remains available to other customers.
The remaining balance is due one month before your wedding date. Your flowers must be paid for in full before collection.
2. Your proposal & estimate
Your proposal and estimate are based on the information you have provided through your wedding enquiry form and any subsequent email correspondence.
Please check all details carefully, including your wedding date, flower choices, quantities and colour palette, before confirming your booking.
Any errors or changes should be brought to my attention as soon as possible.
3. Making changes
I completely understand that wedding plans evolve.
You may request changes to your flower order, including quantities of bouquets, buttonholes, corsages and DIY flower buckets, up until one month before your wedding date.
All changes are subject to availability.
If you add items, the additional amount will be added to your final balance.
If you reduce your order, any costs already reasonably incurred specifically for your wedding may need to be deducted from any amount refundable or credited.
After the one-month deadline, I cannot guarantee that changes will be possible. Where I am able to accommodate an additional request, additional charges may apply.
4. Seasonal flowers
Cicely Flowers works with seasonal flowers grown by me in Bradford on Avon.
The beauty of seasonal flowers is that no two weddings—or growing seasons—are exactly the same.
Your proposal describes the overall colour palette, style and feel of your flowers rather than guaranteeing individual flower varieties.
Specific flowers shown in photographs, inspiration images or discussed during the booking process cannot be guaranteed. Availability can be affected by weather, temperature, pests, disease, crop failure and the natural timing of the growing season.
Where a particular flower is unavailable, I will choose the most appropriate seasonal alternative while keeping as closely as reasonably possible to your agreed colour palette and overall style.
Natural variations in colour, size, shape, stem length and form are to be expected.
5. Colour
Flowers are natural products and colour cannot be matched with the precision of manufactured materials.
I will work within your agreed colour palette, but shades may naturally be lighter, darker or slightly different from photographs, fabric samples, digital images or flowers seen previously.
6. DIY flower buckets
DIY flower buckets contain approximately 60 seasonal stems and are designed for you to arrange yourself.
Each bucket will contain a seasonal selection suitable for arranging. The exact mix of flowers will depend on what is at its best at the time of your wedding and individual varieties cannot be guaranteed.
DIY buckets can usually be collected up to 48 hours before your wedding.
Once collected, responsibility for conditioning, arranging, transporting and caring for DIY flowers passes to you. I will provide guidance on how to store and care for your flowers so they are looking their best for your wedding.
7. Bouquets, buttonholes & other finished flowers
Finished wedding flowers such as bridal bouquets, bridesmaid bouquets, buttonholes and corsages will be made by me in the agreed style and colour palette.
Finished flowers are usually collected the evening before the wedding, unless we have agreed otherwise.
I will provide guidance for transporting and storing your flowers overnight so that they are looking their best for your wedding day.
8. Collection
All wedding flowers are collection only from Cicely Flowers in Bradford on Avon.
I do not offer wedding flower delivery, venue set-up or installation.
Your collection arrangements will be confirmed with you before your wedding.
Please make sure that the person collecting the flowers has enough suitable space in their vehicle to transport them safely. Flowers should not be transported in a hot vehicle or left in direct sunlight.
Responsibility for the flowers passes to you once they have been collected.
9. Caring for your flowers
Fresh flowers are perishable and particularly sensitive to heat, cold, lack of water and inappropriate storage.
You will receive appropriate care guidance for your flowers.
Once the flowers have been collected, Cicely Flowers cannot be responsible for deterioration or damage caused by incorrect handling, unsuitable storage, extreme temperatures, lack of water, transport, venue conditions or failure to follow the care guidance provided.
This does not affect your statutory rights where flowers or services supplied by Cicely Flowers are faulty or have not been supplied with reasonable care and skill.
10. Cancellation by you
If you need to cancel your wedding flowers, please contact me in writing by email as soon as possible.
Because wedding bookings reserve production capacity for a particular date and I may have already undertaken planning or incurred costs specifically for your wedding, cancellation may result in some or all of the payments already made being retained.
Any amount retained following cancellation will be limited to a reasonable amount reflecting losses directly resulting from the cancellation, including costs already reasonably incurred in connection with your wedding and, where applicable, loss resulting from the reserved date that I cannot reasonably mitigate.
Where the amount you have paid exceeds those losses, the remaining balance will be refunded to you.
If further payment is reasonably due because the direct loss resulting from a late cancellation exceeds the amount already paid, I will explain the amount and how it has been calculated.
Nothing in these terms affects your statutory consumer rights.
11. Postponements & changes of date
If your wedding is postponed or you would like to change your wedding date, please contact me as soon as possible.
I will always try to accommodate a new date, but this is subject to my availability.
Because I work entirely with seasonal flowers, changing your wedding date may also change the flowers available. Your colour palette and overall style can usually be carried across, but the individual flowers may be different.
If I am unavailable for your new date, the change will be treated as a cancellation and the cancellation provisions above will apply.
Any costs already specifically incurred for the original date will also be taken into account.
12. Circumstances outside my control
Growing flowers is inherently dependent on nature.
Severe weather, extreme temperatures, drought, flooding, pests, disease, crop failure and other circumstances outside my reasonable control can affect what is available.
If something unexpected affects an individual flower variety, I will substitute it with another suitable seasonal flower wherever reasonably possible.
If circumstances outside my reasonable control mean that I am unable to provide a substantial part of the service agreed, I will contact you as soon as reasonably possible so that we can discuss the available options.
Any refund or alternative arrangement will take account of the flowers or services that can still reasonably be supplied, the circumstances involved and your statutory rights.
13. If I have to cancel
In the very unlikely event that I am personally unable to fulfil your wedding order because of serious illness, emergency or another circumstance that means I cannot provide the agreed service, I will let you know as soon as reasonably possible.
Where I cannot provide the agreed flowers or a suitable alternative agreed with you, payments for the flowers or services I cannot provide will be refunded.
This does not affect any additional rights you may have under consumer law.
14. Photographs
I may photograph flowers before they leave Cicely Flowers and use photographs of my floral work on the Cicely Flowers website, social media, portfolio and other marketing materials.
I will not publish personal information about you or your wedding without your permission.
If you would prefer photographs of your flowers not to be used, please let me know before your wedding.
15. Problems with your flowers
I take great care in growing, selecting and preparing your wedding flowers.
If you believe there is a problem with your order when it is collected, please let me know as soon as possible so that I have a reasonable opportunity to investigate and, where possible, put things right.
Because fresh flowers are perishable, it is particularly helpful if any issue is reported promptly and photographs are provided where appropriate.
Nothing in this section limits your statutory consumer rights.
16. Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, or affects your statutory rights as a consumer.
Cicely Flowers will provide its services with reasonable care and skill and will supply flowers in accordance with the description agreed with you, subject to the seasonal and natural variations explained in these terms.
Cicely Flowers is not responsible for loss or damage caused by circumstances outside its reasonable control or by the handling, transportation, storage or use of the flowers after collection, except where responsibility cannot legally be excluded.
17. Your agreement
Payment of your booking payment confirms that you:
have checked and accepted your wedding proposal and estimate;
understand that Cicely Flowers works with seasonal flowers and that individual varieties cannot be guaranteed;
understand that all wedding flowers are collection only;
agree to make your final payment one month before your wedding;
agree to notify me of requested changes no later than one month before your wedding; and
have read and accepted these Wedding Flower Terms & Conditions.
Cicely Flowers
Bradford on Avon, Wiltshire